“Hello and welcome to We Already Have your Money and There’s Nothing You Can Do About It. For customer service, press 1 or say customer service…” I enunciate, “Customer service”… “I’m sorry, I didn’t understand, did you say new reservation?” “CUSTOMER SERVICE,” I bark into the phone. “Customer service,” she repeats cheerily. “Please enter or say your 18-thousand-digit account number now.” Oh, man, where is my card? This time I decide to punch in the numbers.
“Did you enter 8…7…5…4…4…3…3…2…3…2…3…2…9…9…9…9…9…9? If this is correct, please press 1 now; if it’s not correct please press 2.” Braaaar, I practically smash in the one key. “For information regarding your account, press or say 2….” “TWO!” I bellow. “For a new or existing problem press or say 4… for passengers with questions regarding intercontinental, European or Mid-Atlantic travel press or say 5…
I wonder, Did they hang up on me…again? I don’t dare hang up, even though I am furious that I have to be on this stupid call; they should have a card that racks up extra miles for all the hours you spend trying to redeem your points you have worked your ass off for. I push the phone into my head to see if I can hear anything and then…”Your business is important to us, thank you for holding.” Then nothing again. I have literally over half an hour invested so there’s no way I am hanging up now. Did I mention this was my third call?
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